Support
Questions about licensing, Full Disk Access, or how Broomkit behaves on your Mac — email us. A person reads every message. Licence sales are final; see the licensing policy.
Contact: hello@broomkit.com
Include your Mac model, macOS version, and (for licence questions) the email used at checkout. That usually removes a round of back-and-forth.
Email support — licensing and product help.
hello@broomkit.comWhat we can help with
- Activating or moving a licence between Macs
- Duplicate charges or a missing licence email (billing corrections only — no product refunds)
- Full Disk Access and permission prompts
- What a scan found, and whether a category is safe to reclaim
- Corrections to figures or claims on this site
Common fixes before you email
A scan finds almost nothing
Broomkit does not have Full Disk Access yet. macOS blocks any app from reading other apps' cache and support folders without it, so Broomkit can only see a fraction of your disk. Open System Settings → Privacy & Security → Full Disk Access, switch Broomkit on, then quit the app, reopen it and scan again.
The app has locked and is asking for a licence
Every feature is unlocked for 3 days, with no account and no card. After that a one-time licence keeps the app unlocked — there is no reduced free tier once the trial ends. Open Broomkit → Licence → Activate and paste the key from your purchase email.
My licence key never arrived
Check the spam folder first. If it is not there, email us from the address you used at checkout and we will resend it. Duplicate charges and missing keys are billing corrections and we fix those; product refunds are a separate matter, covered by the licensing policy.
Broomkit removed something I wanted to keep
Nothing is unlinked directly. Everything Broomkit removes is moved to the Trash, so until you empty it you can drag the files straight back to where they came from.
Broomkit will not launch
Broomkit needs macOS 14.0 or later, on Apple Silicon or Intel. Check your version under the Apple menu → About This Mac. On anything older the app will not start, and there is no build for earlier releases.
Before you write
Company
Broomkit is a product of DPR Software Labs OPC Private Limited. Registered office: Innov8 Mantri Commercio, Tower A, 5th Floor, Devarabisanahalli, Bangalore, Karnataka 560103, India.